Sanchaar Mitra

Sanchaar Mitra is the official customer onboarding application developed by Bharat Sanchar Nigam Limited to enable fast, secure, and digital SIM activation and customer verification across India.

Built by BSNL's in-house engineering team, the application streamlines the process of registering new customers and issuing SIM cards using Aadhaar-based eKYC and dKYC verification. It is designed specifically for BSNL retailers, franchisees, and authorized partners to efficiently onboard customers to the BSNL network.

Sanchaar Mitra simplifies telecom onboarding by providing a reliable and fully digital platform for customer registration, SIM activation, and service management across all BSNL circles, including Kerala.

Key Features
Aadhaar-based eKYC and dKYC verification
New SIM activation and customer onboarding
Duplicate SIM issuance
SIM swap services
eSIM activation and management
CUG (Closed User Group) connection onboarding
SIM upgrades and service upgrades
Secure and reliable customer verification
Designed for BSNL retailers and franchise partners
Developed and maintained by BSNL engineers

The application replaces the earlier third-party onboarding system and provides a more secure, scalable, and fully controlled platform for BSNL customer onboarding and SIM management services nationwide.

Sanchaar Mitra supports BSNL's mission to deliver seamless telecom services and enhance the digital customer registration experience across India.